refund policy.

we offer a 14-day refund window for paid interviewprep subscriptions. no questions asked, no qualifiers, no exceptions. paddle handles the actual money path; we instruct paddle to issue the refund.

last updated 2026-04-29 · v1.0

1. how to request a refund

1. email support@voiddo.com from the email address you used at checkout.
2. include your paddle order number (in the receipt email).
3. that's it.

we will process the request within 2 business days; paddle takes 3-10 business days to return the funds to your card or PSP, depending on your bank.

2. eligibility

• request must be made within 14 days of the original charge.
• annual subscriptions: 14 days from the most recent renewal charge (we do not offer pro-rata refunds for older renewals).
• monthly subscriptions: 14 days from the original charge; subsequent renewals are not refundable, but you can cancel from the paddle customer portal at any time and not be charged again.

3. what happens after a refund

• your license key is invalidated immediately.
• your install_id-keyed usage records are deleted within 14 days.
• your billing record is retained for the period required by tax law (typically 7 years).

4. chargebacks

if you raise a chargeback with your bank instead of contacting us, paddle handles the dispute. while the dispute is open, your access is suspended. we'd much rather just refund you than fight a chargeback — please email us first.

5. fraudulent or abusive use

refunds may be denied if we detect:

• automated abuse of the free tier across multiple install_ids.
• API key sharing across multiple users.
• repeat refund-then-resubscribe loops within the same calendar year.

this is rare; we err on the side of issuing the refund.

6. contact

refund questions: support@voiddo.com. response within 2 business days.

last updated 2026-04-29 · v1.0 · voiddo studio · remote / Israel